Privacy policy

At Glow Elunara, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Information We Collect

We may collect the following types of information:

  • Personal information such as your name, email address, phone number, shipping address, and billing address.
  • Payment information required to process your orders. Payment details are securely handled by our payment service providers and are not stored on our servers.
  • Order history and purchase information.
  • Device information, including your IP address, browser type, operating system, and browsing activity.
  • Cookies and similar technologies that help improve your shopping experience.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Provide customer support.
  • Send order confirmations, shipping updates, and service-related communications.
  • Improve our website, products, and services.
  • Prevent fraud and enhance website security.
  • Comply with legal obligations.
  • Send promotional emails and marketing communications if you have chosen to receive them.

Cookies

Our website uses cookies and similar technologies to improve functionality, remember your preferences, analyze website traffic, and enhance your shopping experience.

You can manage or disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third-party service providers that help us operate our business, including payment processors, shipping carriers, website hosting providers, analytics services, and marketing platforms. These providers only receive the information necessary to perform their services.

We may also disclose information when required by law or to protect our legal rights.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. While we strive to safeguard your data, no method of electronic storage or internet transmission is completely secure.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information, subject to applicable legal requirements.
  • Object to or restrict certain processing activities.
  • Withdraw consent where processing is based on your consent.

To exercise these rights, please contact us using the information provided below.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact Glow Elunara.