Shipping policy

At Glow Elunara, we are committed to delivering your order safely and efficiently. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Orders are processed Monday through Friday, excluding weekends and holidays.
  • During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

  • Standard Shipping: 5–10 business days
  • International Shipping: 7–21 business days (where available)

Delivery times are estimates and may vary due to carrier delays, weather conditions, customs processing, or other factors beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

Any applicable taxes, customs duties, or import fees are the responsibility of the customer unless otherwise stated.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, allowing you to monitor your package's progress.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost in transit, please contact us. We will work with the shipping carrier to investigate and help resolve the issue whenever possible.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery and provide your order number along with clear photos of the damaged item and packaging so we can assist you promptly.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Contact Us

If you have any questions regarding shipping or your order, please contact Glow Elunara. We're happy to assist you.