Refund policy
At Glow Elunara, we want you to be satisfied with your purchase. If you're not completely happy with your order, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused, unworn, and in its original condition.
- Be returned with all original packaging, tags, and accessories.
- Include proof of purchase or your order number.
Items that are used, damaged by the customer, altered, or returned without original packaging may not be eligible for a refund.
Non-Returnable Items
The following items cannot be returned:
- Used or worn items.
- Gift cards.
- Clearance or final sale items.
- Personal care or hygiene-related products that have been opened or used, where applicable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible.
Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.
Shipping charges are non-refundable unless the return is due to our error or you received a damaged, defective, or incorrect item.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Order Cancellations
Orders may be canceled before they are processed or shipped. Once an order has been shipped, it can no longer be canceled and must follow the return process after delivery.
Contact Us
If you have any questions about our Return & Refund Policy, please contact Glow Elunara. We're happy to assist you.